Terms and Conditions
Welcome to the AMS Print Portal. This Web site is provided by AMS Print & Mail as a service to our customers. Please review the following rules that govern your use of the AMS Print Portal. Please note that your use of the Print Portal constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. AMS reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use the Print Portal.
The AMS Quality Guarantee
AMS stands behind the quality of its products and services. If you are not satisfied with your purchase from us, contact a Customer Service Representative by phone at 360-332-2500 within 7 days from the date you receive your order, and we will work with you to resolve the issue in a timely manner.
AMS will run your order through a thorough prepress evaluation, if errors are found, you will be responsible for correcting any issues, and your order will be withheld from production until you complete the changes or notify us to print as is. This may extend the delivery date of your order.
Aside from minor fixes by our prepress team, if we find issues while reviewing your artwork, we’ll contact you and have you make any necessary corrections. We make our best effort via email, phone and posting notes to your account to reach you quickly. We know your print job is often time sensitive, therefore if we cannot reach you within 1 business day we will proceed with the job and no refunds or reprints will be issued.
Please note AMS is not responsible for the following:
File Submissions
Shipping and Delivery
Payment
All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be paid by User with an approved payment method. Such amounts will be posted on this Site.
Once a print job has been approved by you and "sent to press" on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to AMS’ prepress department, you are responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted.
All sales are final, unless otherwise noted. No refunds are given once AMS begins working on your order, which means AMS has received your necessary materials (i.e., digital files and payment) and your job is in production.
Please note that no work will proceed on any print job in your order until full payment is received by AMS.
Our Sales Tax Policy
AMS is required to collect and remit sales tax in all US jurisdictions that administer such tax.
Color Accuracy and Hardcopy Proofs
AMS will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or AMS will reprint your job at no charge. Please note that AMS cannot guarantee color reproduction for your print-ready files if you did not request a hardcopy proof. Please note that we accept no responsibility for color variations between submitted print-ready images and the actual artwork or product they represent. For guidelines, visit our Prepare Files page.
If you need a Hardcopy proof, your order must be placed, all files uploaded, and all files approved. If you need to update your file, you may receive up to two additional rounds of your hardcopy proof. If need additional rounds of your hardcopy proof, there will be an extra charge.
Artwork Files
You are responsible for the accuracy of your uploaded print-ready artwork files AND portal catalog artwork files, and you must proofread all files carefully before submitting to AMS.As postal regulations are subject to change, you are also responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office for current guidelines and restrictions. Please use our file preparation guidelines and product templates to assist you in creating print-ready files. We also offer design services for a fee.
You certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. AMS is unable to print sexually explicit materials, including photographic genitals, violently explicit materials, and speech promoting hate or violence.
Printing Turnaround Time
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. If you need a hardcopy proof, printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, you will be informed, and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
If your job or proof is approved by 6:00 p.m. PST (9:00 p.m. EST), printing turnaround time begins that business day. For example, a job for three-day printing turnaround that you approved by 1:00 p.m. PST on Tuesday will be shipped out to you by end of business Friday. Please note that AMS offices are closed Saturdays, Sundays and major holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.
Shipping and Arrival Times
Shipping transit times vary, and AMS assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. AMS is not responsible for delays due to improperly prepared files.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a hardcopy proof, we already factor in additional time to reach your target date. For a standard hardcopy proof, expect approximately six business days to receive and approve your proof. Both printing and shipping times are based on business days only and do not include weekends or holidays. For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day Air would have a target arrival date four business days after your files have been received by us. The cut off time for accepting files is 6:00 p.m. PST (9:00 p.m. EST). If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.